Terms and Conditions

                                                                    Summer check in is 2.00pm and check out is 11.00am.
                                                                        Winter check in is 4.00pm and check Out is 10.00am. 
CONSUMABLES/LINEN             Linen is provided (sheets/pillowslips,1 towel per person, hand towel, bath mat, tea towel) along with a small amount of consumables (eg: soap, toilet paper, firelighters, detergent etc) to get you started but please make sure you bring enough for your holiday, if you need extras Brandy Creek Supermarket will have plenty on their shelves. Firewood is supplied to all properties with open fires. Soap powder for washing machines is not supplied.

DEPOSIT:     A 50% Deposit is payable within 7 days of receiving your booking confirmation to secure your reservation.

BALANCE:     The balance of payment is due 30 days prior to your arrival. If your booking is made within 30 days of your arrival full payment will be required upon receipt of your confirmation.

CHECK IN:     Our winter check in time is 4.00pm. You will need to advise our office, in the days prior to your arrival, of your expected arrival time. Whilst every effort is made to have the property ready for your arrival, we cannot guarantee that it will be ready before 4.00pm, so you will need to make suitable arrangements in case you cannot access the property prior to 4.00 pm. Likewise if you are arriving outside of office hours, please advise us so that we can provide you with the after hours arrival procedure.

 PAYMENT DETAILS:     Your payment can be made either by Cash, Cheque, Direct deposit, Visa, Mastercard. Please note that due to banking costs a maximum of 2 credit card transactions per booking, if more than 2 a fee will be incurred.
CANCELLATION POLICY:     Deposits are refundable (less a $50 cancellation fee) if notice is given up to 30 days prior to your arrival. If cancellation occurs with less than 30 days notice no refund will be given, unless the property can be re booked. If property is re booked then a $100.00 cancellation fee will apply.

SECURITY DEPOSIT:     A security deposit of $500 is required before you check in to your selected property. This can be made in the form of cash, cheque or credit card imprint. It is fully refundable provided the property is left in a clean state and no damage is caused throughout the course of your stay.

 GARBAGE HUTCHES:     Every property has its own outside garbage hutch. Clear recycle bags & black garbage bags can be found in each property, usually under the kitchen sink. Please note that unless your garbage is correctly bagged it will not be collected by the garbage contractors. A fee will be debited from your security deposit to cover the costs incurred for our cleaners to properly bag your rubbish.

 SNOW GUARANTEE:     If, due to lack of snow, there are less than 3 lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Hotham 2 days prior to your check-in date you may choose to receive a credit or full refund (less a $50 cancellation fee) on all pre-paid accommodation. You may not cancel your holiday on your check-in date. The guarantee does not apply if lifts are on safety wind hold due to weather conditions. This will apply to all pre organised accommodation that Accommodation at Dinner Plain manages. If your selected property is booked by us through another booking agent on your behalf that agents terms and conditions will apply to your booking.